Frequently Asked Questions

What are anti-lost devices, smart tags or trackers?

The gadgets, which are meant to help prevent valuables from being lost or make them easier to retrieve, connect to mobile phones or the cloud via Bluetooth, GPS, WI-FI, or cellular networks and can be attached to items such as keys, wallets, and pets, providing location and tracking.

What types of anti-loss devices are commonly available on the market?

Bluetooth anti-lost devices (e.g. Tile, Nut, Xiaomi Tag)

GPS tracker

SIM card tracker (4G/2g, remote)

UWB tracker (e.g. Apple AirTag)

WI-FI assisted location tags (for indoor asset management)

How does it work?

Bluetooth anti-lost device: connects to the mobile phone, sounds the lost contact alarm, and displays the last position.

GPS tracker: transmits real-time data to apps/web sites via satellite positioning and cellular connectivity.

GPS tracker with SIM card features include remote control, fencing, track playback, and more.

Airtags: Depending on the brand (for example, Apple’s Find the Web), the location of adjacent devices can be anonymously published.

What are the scenarios?

Everyday items (keys, wallet, luggage)

Children/seniors (to wear as protection)

Pets (collar tracking)

Vehicle/battery powered vehicle (anti-theft locator)

Travel -LRB-remote monitoring of luggage status)

Do you have to use a smartphone?

Yes, most rely on mobile apps, and some advanced GPS devices support web consoles.

Use and installation

How Do I set up and activate the anti-lost device?

Download apps

Turn on Bluetooth on your phone and allow location permissions

Long-press the device button to initiate pairing

Bind and name items at the App prompt

Does it need to be recharged? How is the battery powered?

Bluetooth anti-lose device: CR2032 button battery lasts 6-12 months.

GPS Tracker: built-in Lithium Battery, 1 day-1 week (depending on frequency of use) .

Wired in-car Locator: connects to car battery for no charging.

Can an App connect multiple devices at once?

Yes, almost all brands allow you to bind multiple tags and manage them independently (for example, you can manage “Keys” and “Pets” simultaneously).

What if the anti-drop device doesn’t match?

Check the power of the equipment

Turn Bluetooth and apps off

Try rebooting the phone

Remove and reinstall the App

Make sure the device is not activated on another phone

Can I change my phone or user?

The majority support unbinding and rebinding. If the Apple AirTag is associated with an Apple ID, only the original user can unbind it.

What is the range of Bluetooth anti-drop devices?

What is the range of Bluetooth anti-dropping devices?

Indoors: around 10-30 metres (disturbed by walls).

outdoor unobstructed: up to 50-100 meters

Out of range means “last connection”

Can the device be located after disconnecting?

Bluetooth tags will only reveal the last position before disconnecting.

AirTag/SmartTag: close to the upload phone, with a high success rate.

GPS/4G tracker: continuous tracking and infinite range.

Does the device have an audible alarm?

Yes, most support a“Find” feature that remotely triggers a device ring through the phone.

Does It support real-time location?

Only GPS/cellular network devices have real-time tracking, and Bluetooth devices only support close-range lookups.

Compatibility and platform support

What mobile systems are supported?

Most support iOS and Android, while some apple-specific products (like AirTag) only work with iOS.

Does it support the Apple Watch or iPad?

If there is a Watch version of the App, you can use the Watch; the iPad is usually used as a control device.

Can it work with smart speakers (Alexa, Google Assistant) ?

Some high-end brands support it, such as“Alexa, help me find my keys”.

Can I share my device with others?

Most Bluetooth devices can be viewed through an App, and GPS devices often support multiple accounts or sub-accounts.

Is it available worldwide?

Bluetooth device: depends on phone distance and works locally

GPS Tracker: International Roaming SIM card required

Apple AirTag: Based on Apple’s network, the global iPhone assists in location

Types of smart tag system compatibility explained

Type 1: iOS-only Smart tags

Stand for product: Apple AirTag

How to use it: no extra apps required, tied to tracking via iOS Find My.

Advantages:

Seamless access to the apple ecosystem and smooth operation (e.g. Siri)

Thanks to the billions of iphones that make up the world’s“Finder Network”, it has a wide range of locations and high accuracy

Support for UWB“Precision Finder”(iPhone 11 and up only, showing direction and distance)

Strong privacy (end-to-end encryption of location data)

Limitations:

Completely unsupported on Android devices (can’t Bind, view)

It can only be viewed temporarily by other iPhone users, and can not be shared with Android users

No“Bidirectional lookup”(no airtags to trigger cell phone ringtones)

For people:

iPhone, iPad, Apple Watch

Privacy and eco-friendly users

High-frequency travelers tracking valuables

Type 2: Android-only Smart Tag

On behalf of the product: Samsung SmartTag/SmartTag + , Google SmartTag (access to the“Find My Device” network)

How to use:

Samsung users will be able to use the SmartThings App to link their Galaxy devices

Google ecosystem users are managed through the“Find My Device” feature and don’t need additional apps

Advantages:

Android flagships (e.g. Samsung Galaxy, Pixel)

SmartTag + supports precise location with UWB (requires a Samsung phone compatible with UWB)

Some models support“Two-way Lookup”(press the tag button to make the phone ring)

Google’s“Find My Device” network (which will be rolled out to hundreds of millions of Android devices starting in 2024)

Limitations:

Doesn’t work on iOS devices (doesn’t support binding, location)

Non-samsung/Google devices may have limited functionality (e.g. UWB only supports certain models)

Apple’s“Find the network” isn’t as good as the ecosystem

For people:

Samsung/Google Mobile users

Users who are used to Android and need to be connected to their devices

People who need“Two-way lookups”(i.e. frequently forget their phones)

Type 3: General Purpose Smart Tag for iOS and Android

Products: Tile (Mate/Pro) , Xiaomi Bluetooth anti-drop device, Nut 3, Qrio, etc.

How to use: need to download the official brand App (such as Tile App, mijia App) , support for dual-platform account synchronization.

Advantages:

Full platform compatibility (for hybrid device families)

Feature-rich: two-way Search, community crowdsourcing back (with the brand App users to help locate) , historical trajectory

Lower prices

Support batch management (suitable for enterprise asset inventory)

For people:

iOS and Android mixed at home

Enterprise users, consumers

Cross-platform users

System compatibility related FAQ (new)

Will AirTag work on Android phones?

No. Airtags are iOS-only devices, and Android can’t bind to them or view their location, only detecting if they’re being tracked by unfamiliar airtags.

Can Samsung SmartTag connect to the iPhone?

No. Samsung SmartTag is Android-only and can be managed through the SmartThings App, which the iPhone can’t download and can’t use at all.

Is there a difference between the iOS and Android experience of generic anti-drop devices (such as tiles) ?

There’s a slight difference:

If you don’t enable background permissions on iOS, you may be disconnected frequently

The Android app has more flexibility (such as auto-boot management) and better voice assistant integration

Core functions (location, alerts) are now available on both platforms, and data is synced via an account

My family uses iPhone, I use Android, which tag is right?

Give preference to generic:

The same tab can be accessed from the same account on both platforms

AVOID system differences that make it impossible for one party to use

Cost-effective and suitable for home sharing (e.g. tracking keys, pets)

Security and privacy

Do trackers give away privacy?

Formal brand communication using encryption, access only to myself and authorized accounts, encrypted storage of cloud data, security is guaranteed.

Can someone sneak up on me with an anti-lost device?

Apple and others have anti-tracking mechanisms (such as unfamiliar airtags that follow alarms) , and Android can detect unknown devices.

What if the equipment is stolen?

Bluetooth devices: only show the location before disconnecting, high failure rate

GPS device: continuous tracking, remote lock or alarm

High-end models support power outage alarms, vibration alarms, and electronic fences

Does IT support electronic fence?

GPS-type devices can set the area, out of range to push the alarm.

Is it waterproof?

Most Bluetooth tags are waterproof for life (IP65) , and most GPS pet/child models are IP67/IP68.

How is it used for pet tracking?

Recommend GPS tracker, with collar clamp, support remote tracking, real-time positioning and fence alarm.

Is it suitable for children or the elderly?

Children suggest GPS watches or necklace-style devices with SOS buttons, voice calls and real-time location.

Is it suitable for luggage tracking?

Bluetooth tags or airtags can be placed on luggage to track bag status during travel.

Can it be mounted on a car or battery car?

Recommend 4G GPS car tracker, connected to the car battery, support remote power outage, anti-theft alarm.

Is it suitable for corporate asset management?

Bluetooth/WI-FI tags can be deployed in bulk to centrally view the status and location of all devices across the platform.

Apps and extensions

Is the App free?

Most offer the basic functionality for free, but some GPS services require a data plan or a cloud platform.

Can you see historical tracks?

Bluetooth anti-drop devices don’t track; some general-purpose smart tags do. GPS devices generally provide 3-180 days of track playback.

Does it support viewing multiple phones at once?

GPS devices usually allow multiple devices to view at the same time, and Bluetooth tags are limited to a single master phone (which can share permissions) .

What languages are supported?

International brands support multiple languages, including Chinese, English, French, German, and Japanese.

Can I customize the device name and icon?

Yes, you can, for example, name your“Mom and Dad Keys” and select the corresponding icon (dog, suitcase, etc.) .

Performance and endurance

How long does the battery last?

Bluetooth loss guard: CR2032 button battery, 6-12 months

GPS tracker: lithium-ion Battery, 1 Day-1 Week (up to 30 days on some models)

Wired in-car devices: connected to the car battery, no charge

Is the equipment crash-resistant and shock-resistant?

Most use ABS or TPU shell, anti-fall, anti-dust, anti-daily water stains.

Is floor/indoor positioning supported?

The GPS signal is weak indoors, so Wi-Fi or Bluetooth can help locate it; the AirTag (with an iPhone U1 chip) can locate a corner of the room.

Can it be used offline?

Bluetooth trackers support voice-activated offline lookups; GPS devices require an internet connection to locate themselves.

What about frequency and accuracy?

GPS: 5-10 meters, updated every 10-60 seconds (adjustable)

Bluetooth: relies on“Proximity cues” or“Proximity finders”

Troubleshooting and maintenance

How to clean the equipment?

Wipe with a clean, damp cloth and avoid chemical liquids. Don’t soak waterproof equipment for long periods of time.

What if the equipment doesn’t work?

Check your battery

Restart the App or device

Upgrade firmware or contact aftermarket

Can a device be upgraded remotely?

Yes, most support OTA updates online, via an App.

Is there any extra cost?

Bluetooth devices require no subscription.

GPS device: SIM card is required.

Some platform features require a subscription (e.g., tracking and cloud services).

Is the equipment really worth buying?

Anti-loss gadgets are useful and inexpensive if you are continually leaving items behind or caring for children, pets, or valuables.

If you have any additional questions, please contact us for specific advice!